Terms and Conditions

We at Seven Zones Services Ltd T/A luxuryumrahpackages.co.uk, are committed to providing you with a comprehensive and hassle-free Umrah experience. Our policy is designed to cover all aspects of your pilgrimage journey, ensuring that you can focus on the trip’s spiritual elements without worrying about any logistical or administrative details.

Below are the key aspects of our policy that we would like to highlight:

Visa and Documentation: Our team will assist you with obtaining the necessary visas and other travel documents required for your journey. We will also guide you on the documentation process and ensure that all paperwork is submitted promptly.

Please note we are not the embassy that approves your visa and only submit your visa application on your behalf. The company is not responsible for any loss due to the visa rejection or delay from the embassy.

Travel and Accommodation: We will arrange your travel and accommodation, including flights, ground transportation, and hotel reservations. Our team will ensure that you are comfortably accommodated during your stay in Saudi Arabia, with access to all necessary facilities and services.

Ziyarat and Guided Tours: Our package includes guided tours of important religious and historical sites, including visits to the Prophet’s Mosque and other sacred locations. We will ensure that you have a knowledgeable guide to help you navigate these sites and provide you with information on their significance.

Medical and Safety: We prioritise your health and safety and take necessary measures to ensure your trip is comfortable and secure. We provide medical facilities and assistance in case of any emergencies, as well as insurance coverage to protect you from any unforeseen circumstances.

Customer Support: Our team will assist you with any queries or concerns before, during, and after your journey. We strive to provide excellent customer service and will be at your service throughout your trip.

We hope our policy gives you the assurance and confidence you need to embark on your Umrah journey with us. We look forward to serving you and ensuring your pilgrimage is a memorable and fulfilling experience.

Following are our Terms & Conditions:

BOOKING AND PAYMENT

To book an Umrah package with our agency, customers must provide their full name, date of birth, passport details, and deposit payment. The deposit is non-refundable and confirms the booking.

The remaining balance must be paid before the departure date, as specified by our agency. Failure to pay the balance may result in cancellation of the booking and forfeiture of the deposit.

Payments can be made by bank transfer, credit/debit card or cash.

CANCELLATION AND REFUND POLICY

If a customer wishes to cancel their booking, they must provide written notice to our agency. The cancellation charges will depend on the date of cancellation and will be specified in the booking confirmation.

Refunds will be processed within 3-6 weeks of the cancellation, less any applicable charges.

Our agency reserves the right to cancel a booking at any time due to circumstances beyond our control, such as political unrest, natural disasters or changes in visa regulations. In such cases, customers will receive a full refund of all payments made.

FLIGHT OR HOTEL ITINERARY CHANGES

Our agency reserves the right to change the itinerary due to circumstances beyond our control, such as changes in airline schedules, hotel availability, overbooking by hotel or other factors. Customers will be notified of any changes as soon as possible.

If a customer wishes to change their itinerary after booking, they must provide written notice to our agency. Changes may be subject to additional charges.

TRAVEL DOCUMENTS AND HEALTH REQUIREMENTS

Customers are responsible for obtaining all necessary travel documents, such as passports, visas and health certificates, and ensuring that they meet all the requirements of the Saudi authorities for Hajj and Umrah travel.

Our agency can assist with obtaining visas for customers, but cannot guarantee approval or issuance of visas. Customers may be required to provide additional documentation or attend an interview at the Saudi embassy or consulate.

Customers must also ensure that they are medically fit to travel for Umrah and should consult their doctor before booking.

TRAVEL INSURANCE

Our agency strongly recommends that customers purchase travel insurance to cover any unforeseen circumstances that may arise during their trip, such as medical emergencies, cancellation or curtailment, loss of baggage or personal belongings, and personal liability.

LIABILITY AND DISCLAIMERS

Our agency will not be liable for any loss, damage or injury to customers, their property or third parties during their travel for Hajj or Umrah.

Our agency will not be liable for any delays or cancellations due to circumstances beyond our control, such as airline strikes, natural disasters, political unrest or other factors.

Customers are responsible for their own safety and well-being during their travel for Hajj or Umrah and should comply with all local laws, customs and regulations.

Our agency reserves the right to amend these terms and conditions at any time, and customers will be notified of any changes.